Verizon Fios, you have got to be kidding me

So Verizon finally talked me into "upgrading to FIOS."

So I tell them all about my home office setup and they of course tell me that it will be no problem to upgrade me to FIOS.

They came out and buried a cable in my yard last week and they scheduled the installation for today.

Sure enough they showed up around 8:30 Am. When they showed up my phone worked, my fax machine worked, my internet connection worked from all three computers, I could get email from all three computers, and most importantly I could share files on all three computers.

They just left around 5 PM. My phone and fax finally work again, they removed my DSL connection, my FIOS connection works on one computer, they left a new wireless router that is called an Actiontek Router, my wireless network does not work, neither of my remote computers can access the internet or get email, and I cannot share files from computer to computer. The techs told me to call Verizon and they would fix everything.

I would not let the techs leave until I got their names and phone numbers...

So I call Verizon's tech support for new users and we spent about 40 minutes on the phone. They assured me that everything is fine and that I need to reconfigure my entire network and that I need to make everything work again because it is not their problem...

Holy crap I am angry...

We lost an entire afternoon to those "jokers" and now I have to fix what they have done.

You may want to think twice before upgrading to FIOS if you have an existing Wireless network...

I am going to take a few minutes off, eat dinner, and then I will most likely go and re-install my wireless network.

Oh and I forgot, every email I now get comes to me twice becuase of a new email address they added to my outlook account.

Mike Sylvester